Company terms

A2B Taxicabs provide a TAXI /PRIVATE HIRE facility through the A2B Taxicabs website/s and mobile phone applications (“the service”). Upon calling registering with A2B Taxicabs on our website/s or through a mobile phone application a user may book an A2B Taxicabs taxi (“member”) using location-based technology on the website/s or mobile phone, A2B Taxicabs will use the location services of your network operator to help identify your approximate location, A2B Taxicabs will ask you to confirm that the pickup location that has been identified is correct and it is the responsibility of the user to amend that address/location if it isn’t correct.

The service is being provided to you under these terms and conditions and any operating rules, policies, and procedures as currently published on this website and/or informed to users by A2B Taxicabs and/or its members (including without limitation in respect of the cost, data protection policy and cancellation of the service). By using the service you agree to be bound by all the terms and conditions found herein. If you do not accept all of these terms and conditions, do not continue to use the service. Permitted uses No materials from A2B Taxicabs and/or associated websites may be copied, downloaded, reproduced, broadcast, shown or played in public, republished, uploaded, posted, stored, transmitted or distributed in any way or adapted or changed in any way. A2B Taxicabs takes active measures to ensure that no unauthorised use or breach of its intellectual property rights is committed. Warranties A2B Taxicabs does not guarantee that the service will be uninterrupted, timely, secure, or error-free.

Use of the services provided by A2B Taxicabs is done so entirely at one’s own risk and discretion. A2B Taxicabs assumes no responsibility or liability for any services provided. A2B Taxicabs does not guarantee the availability of a taxi at any time, nor the availability of the service. A2B Taxicabs makes no guarantee for and does not vouch for those persons/companies whose goods or services are referred to or displayed by A2B Taxicabs and/or associated websites. A2B Taxicabs makes no guarantee as to the accuracy, content, timeliness, completeness, legality, reliability, quality, or suitability of any information, advice, content, service, search results, products, or merchandise provided through A2B Taxicabs and/or associated websites.

A2B Taxicabs makes no guarantees, and will not be held liable for, any information, advice, products, services, adverts, or links of third parties. Users are advised to satisfy themselves as to the exact type and nature of goods or services being offered or qualifications held by those persons, companies, and other organisations whose goods or services may be displayed or referred to by A2B Taxicabs and/or associated websites. Making Reservations through Mobile Phones (Applications or any other methods) By sending us or requesting a taxi booking request through A2B Taxicabs mobile phone portals or applications (or any other mobile technology) you are deemed to have accepted the terms and conditions herein. Any information received is provided on an “as is” basis. The use of such information is done at one’s own risk. A2B Taxicabs is not associated with or endorsing any particular person/company that may be featured. You further acknowledge that you are only entitled to use the information received for your own personal use. Intellectual Property Rights subsist in information that may be sent to you and may not be redistributed, broadcasted, retransmitted, stored or made a compilation of. All rights reserved. You recognise that mobile services may, from time to time, be adversely affected by events outside our control and that A2B Taxicabs will not be held liable for any error in, or delay in, or failure in transmission of the services. Mobile services are subject to the limitations of the enabling technology on which they are reliant and may be adversely affected by network performance and other operational factors beyond our control, including without limitation, congestion, network coverage, dropped connections, the performance of your mobile phone and the maintenance of secure network connections.

A2B Taxicabs accepts no responsibility if you do not receive your booking confirmation or services for any of these reasons. Furthermore, A2B Taxicabs will not be liable to you in any way for failures, defects or delays in the delivery of the aforementioned booking confirmation or services which are caused by one or more of the following reasons: provision of an incorrect phone number before submitting the request, your mobile phone does not support such services, message inbox is full, mobile phone is out of range or uncontactable for some other reason, or you erase the information sent to you. Payment with credit and debit cards through Mobile Phones (Applications or any other methods) The access to, and use of, the Site and the App is free of charge. In order to be able to make payments with a credit or debit card from the App, you must provide A2B Taxicabs with your location information, mobile number, and credit/debit card data. A2B Taxicabs uses these details in accordance with its Privacy Policy. As part of the booking process for every trip you book using the App and select card payment, you agree to allow A2B Taxicabs to make a pre-authorisation payment of £1 (one pound) (“Pre-Authorisation Payment”), on your registered credit/debit card. This amount will not be debited from your account at the time of booking but is ring-fenced for A2B Taxicabs. If, after using A2B Taxicabs’ services, full payment is not successfully made by you for the services, the Pre-Authorisation Payment may be used to settle or as part payment towards the outstanding amount with A2B Taxicabs. Please note that your access to the App may be blocked or suspended at A2B Taxicabs’ sole option until the full outstanding amount is settled. A2B Taxicabs reserves the right to permanently close down your account if you regularly fail to make a payment or if A2B Taxicabs reasonably deems any amount outstanding is significant.

In the event that, after booking, no services are provided by A2B Taxicabs (for example, if your booking is canceled) the full amount of the Pre-Authorisation Payment will be released by A2B Taxicabs. A2B Taxicabs endeavors to release this amount to you as soon as possible, but your bank may take up to 72 hours to complete any release of the Pre-Authorisation Payment. Due to the nature of the services we provide, A2B Taxicabs reserves the right to change the Pre-Authorisation Payment amount and/or to introduce a fee for use of the App, at any time by notifying you in advance of the start of any services. Changes to the service A2B Taxicabs reserves the right, without liability, to change or discontinue any part of the service, temporarily or permanently, at any time (including any fees or charges for using the service). A2B Taxicabs will give the maximum amount of notice of such changes or discontinuance as is practicable in the circumstances. Notice of any changes to the service will be made available on this website and/or informed to users by A2B Taxicabs and/or its members. Amendments to these terms and conditions A2B Taxicabs may change these terms and conditions from time to time. Notice of any changes to these terms and conditions will be made available on our website.

Any changes become effective immediately after they are made available on our website and/or informed to users by A2B Taxicabs and/or its members. Any use of the service occurring after such date is subject to the amendments. Your continued use of the service after such date constitutes your acknowledgment of the terms and conditions, their modifications, and your agreement to abide by and be bound by the agreement, as amended. Conduct You agree that by booking a taxi or private hire vehicle through A2B Taxicabs that you have made a verbal contract with the driver. You agree to meet the driver at the appointed location, make the journey as booked, and pay the full and correct fare. A2B Taxicabs reserves the right to bar users that inappropriately use the service. Liability You acknowledge that your use of A2B Taxicabs and/or associated websites & applications constitutes an agreement between you and the member and bears no responsibility or liability to A2B Taxicabs. A2B Taxicabs does not accept liability for any damages, including, without limitation, indirect or consequential damages, loss of profits, use of data, or any damages whatsoever arising out of, or in connection with the use or inability to use the service and/or associated websites (including information, advice, products, services, adverts or links of third parties).

A2B Taxicabs makes no representations or warranties of any kind whatsoever that the server behind this website is free of viruses or other components that may infect harm, or cause damage to your computer equipment or any other property when you access, browse, download from, or otherwise use the site. You acknowledge that standard terms and conditions apply between you and the taxi driver and/or as set out by that company/driver. A2B Taxicabs is unable to ensure or guarantee the security of any information transmitted over the Internet. Any information or data which you transmit to or by using A2B Taxicabs and/or associated websites is done at your own risk and A2B Taxicabs shall not be responsible or liable for any damages or injury that may result from transmitting such information. If any jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law. Jurisdiction These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom and shall be subject to the exclusive jurisdiction of the United Kingdom courts.

These terms and conditions, as modified from time to time and/or including information given to users by A2B Taxicabs and/or its members, constitute the entire agreement between A2B Taxicabs and you with respect to the subject matter hereof. If any provision contained in these conditions is determined by a court of competent jurisdiction to be illegal, invalid, or otherwise unenforceable, that provision shall be severed from these conditions, and the remaining provisions shall continue in full force and effect. You agree that A2B Taxicabs has the right to assign or sub-contract any or all of its obligations under these terms and conditions. Contact You can contact A2B Taxicabs about any problems or questions with these terms and conditions, website, or use of the service. Please contact us at bookings@A2B or write to us at A2B Taxicabs, 55a Station Road, Ely, Cambridgeshire, CB7 4BW.

Terms and conditions of use

  1. These terms & conditions only apply to the user when they submit correct and truthful details as requested on the A2B Taxicabs website/s and/or through any mobile phone devices whereby the user is then permitted to use the service and software of A2B Taxicabs .
  2. A2B Taxicabs offers the user a service and the software required to provide that service. A2B Taxicabs will supply details provided to enably A2B Taxicabs taxi drivers to receive a booking and to communicate with you on that basis. This information will contain the users’ pick-up location and associated data (user name, mobile phone number) and the user in turn will also receive relevant data about the taxi & driver that will pick them up.
  3. With respect to using the internet – the technical requirements, configuration, and performance of the terminal to use the application including any necessary software are at the users’ responsibility and cost.
  4. The appointment of a taxi through A2B Taxicabs is free and incurs no additional charge to the user above regulatory charges (including pick up charges) and fares. Any charges incurred through use of the A2B Taxicabs applications (such as, but not exclusively, network charges) or website are the users sole responsibility.
  5. By ordering a taxi through A2B Taxicabs (mobile applications or website or any other method) the user agrees to use the service and to pay all relevant fares. The settlement of which will be bound by the terms & conditions of use between the taxi and the user.
  6. By agreeing to these terms & conditions you – and anyone else using your account – agree to adhere to them and to be bound by them

Amendment or Termination of Service

  1. A2B Taxicabs reserves the right to develop, improve or amend in any way the A2B Taxicabs website and/or mobile applications
  2. A2B Taxicabs reserves the right to temporarily or permanently stop its services without informing the individual but in the case of this situation arising will do its utmost to keep people informed through its’ website www.A2B Availability The user is not entitled to a permanent and uninterrupted availability of the A2B Taxicabs service. A2B Taxicabs undertakes to achieve maximum levels of service and availability in the case of an interruption to service to resolve it as quickly as possible.

Warrant & Liability

  1. A2B Taxicabs cannot warrant that information is always accurate, complete and that it will reach the recipient in a timely fashion.
  2. Where information/data is incorrect, incomplete or submitted late A2B Taxicabs cannot be held liable or responsible.
  3. If the application or submission of data through A2B Taxicabs causes damage or interruption to A2B Taxicabs services or any other software or hardware or loss of data then A2B Taxicabs cannot be held responsible or liable – the user is responsible for backing up any such information.
  4. A2B Taxicabs bears no liability for its driver services 5. A2B Taxicabs bears no liability for its service in any form. 6. A2B Taxicabs bears no liability for the content of third-party websites on or linked to A2B Taxicabs. Obligation of the user 1. The user is committed to being truthful and sincere with respect to the personal data that they submit to A2B Taxicabs through mobile phone or website and agree to use it in a truthful and legal way 2. The user may use the applications or website as long as they agree not to willfully cause any damage, interruption to service, congestion. 3. The user agrees not to attempt to circumvent access and/or amend the A2B Taxicabs services or software in any way.
  5. A2B Taxicabs reserves the right to exclude the user from all A2B Taxicabs services permanently for any abuses of the service.
  6. The users’ account is private and the user agrees to keep their username and password safe and not to disclose to any third parties. If this information is lost or in any way disclosed then the user has an obligation to inform A2B Taxicabs immediately.
  7. A2B Taxicabs will not be held liable and is free from all claims for any third party damage that is caused to the user and/or their account through unauthorised access to their account. Termination The contract for the use of the software and the application may be terminated by either party without notice or reason.


A2B Taxicabs is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy. The information we collect and how we use it When you register with A2B Taxicabs on our website, mobile application, or any other way we need to know your name, e-mail address, and e-mail address (insert any other details that are requested).

We gather this information to allow us to process your registration, process any bookings you may make, and process queries. The relevant information is then used by us, our agents, and sub-contractors to communicate with you on any matter relating to the conduct of your account and providing you with various services. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by e-mail or telephone (or as required) to ask you for your feedback and comments on our services. We may also wish to provide you with information about special features of our website or applications or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to We may also want to provide you with related information from third parties we think may be of interest to you.

If you would rather not receive this information, please send an e-mail to bookings@A2B . We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to bookings@A2B Our use of cookies and other information-gathering technologies The A2B Taxicabs website uses “cookies” to allow a user web browser (software used to read web pages) to recall those pages of this website which have already been visited by the user. Cookies are small pieces of information, placed on your computer by a website for tracking purposes. How we protect your information The internet is not a secure medium. We have taken all reasonable precautions to prevent disclosure otherwise than as set out in this Privacy Statement, our Terms and Conditions or as set out elsewhere on this website of any of your personal information which you reveal to us on this website. However, due to the nature of the Internet, we cannot guarantee the security of the information you send to us via the Internet as the sending of any information over the Internet can never be absolutely secure. We also keep your information confidential. Our internal procedures of A2B Taxicabs cover the storage, access, and disclosure of your information.

Sale of business If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business. Updating your details If any of the information that you have provided to us changes, for example, if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to bookings@A2B Your consent By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail or SMS you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

How to contact the data controller in A2B Taxicabs We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to bookings@A2B Links to other websites This statement relates to our privacy practice in connection with our website and related mobile applications and the personal data collected through our website and mobile applications. However, we are not responsible for the content or privacy practices of other websites, including linked websites, websites made available through this website, and websites to which we may direct you.

Privacy policy

This privacy policy discloses the privacy practices for this website.

This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Cookie policy

This website uses cookies to better the users experience while visiting the website.

Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information.